Find out exactly what phone support entails in the web hosting world.
In case you have ever had a shared website hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for some things it's better to consult with a live person on the telephone than to exchange tickets or email messages. In order to learn more about a specific service before you purchase it or when something small needs to be done, for instance, it will be easier and faster to get it done in real time. When you can get hold of representatives by phone, it is also very likely that you're dealing with an actual web hosting supplier, not a reseller. The level of support that you'll get on the telephone may differ between different suppliers - from standard issues to dedicated tech support. Usually most of the providers will offer you pre-sales assistance and first level phone support, while more complex tech issues are managed via electronic mail or tickets.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs daily, you are able to get in touch with us and speak with one of our customer support representatives to get more information about the Linux shared website hosting packages
that we offer and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your benefit, we now have telephone numbers on three different continents so you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you are already an existing customer, you will be able to give us a call about general and billing issues, and about some tech matters. In case the situation is strictly technical or it can take more time to analyze, you'll have to go through our ticketing system, which will allow both you and our technical support crew to keep track of the details given by either side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server
packages that we offer include real-time phone support for fourteen hours a day. If you wonder which plan will be suitable for your websites, you'd like to learn more about the package's specs or you need any other information about our solutions, you will be able to call any of the local numbers that we have in the U.S.A., the UK and Australia and our support agents will help you. If you already have an account, you're able to contact us about general and sales issues, although we're usually able to help with a lot of technical issues as well. For entirely technical troubles you'll have to employ our in-built ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option if your problem can take more time to be resolved or it needs to be escalated to our system administrators.