One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it improve user experience?
If you’ve ever got any queries about your hosting account or if you face a problem with your sites, you will have to touch base with the respective web hosting provider’s help desk support team. It may not make any difference how swiftly they will answer when you've got a generic inquiry, but a problem like a bungled application update, for instance, may lead to your website becoming broken or invisible on the Internet. And the longer you wait for the support team to lend a hand, the longer the website will be down. If you offer goods or services online, any downtime will influence your site in a destructive way and you can lose current or prospective customers. Many hosting providers, chiefly resellers, respond to tickets and e-mails within 24 hours, but in the online realm that is much too long, as clients will scarcely ever go back to a website that’s not working correctly over a lengthy interval.
One-Hour Response Guarantee in Shared Website Hosting
Our Linux shared website hosting packages
include a 60-minute response time guarantee, which suggests that irrespective of what inquiry or difficulty you may have, we’ll always be there to lend you a hand. Actually, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our customer care staff members are available 24/7, even on weekends and official holidays, which implies that you will obtain timely help at any time. We realize precisely how costly time can be, so by the time we reply to your support ticket or email, we will have examined the issue and, if we haven’t discovered a solution, we’ll supply you with more info on what you need to do on your end, when the circumstances demand this. With our support service, you can be sure that there will be somebody to lend you a hand right away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we are aware of exactly how crucial it is to receive well-timed support, we guarantee that you won’t ever need to wait around for more than an hour to receive a response to any trouble ticket that you open through your semi-dedicated server
Control Panel. In reality, you will rarely have to wait for more than twenty-thirty minutes and this applies to any enquiry regardless of what its nature is – technical, general or billing. In addition, our tech and client support staff is available 24-7, which suggests that even in case you post a ticket during official holidays, you’ll invariably get an instant reply, which will contain the answer to an enquiry, the solution to a complication or the info required to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never need to spend a whole day hanging around waiting for an answer like you would with lots of other companies.