A live chat is a real-time way of communication between a hosting provider's support team and its customers. It is a very efficient method to receive some info about the web hosting services or get some issue resolved because you're talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the lower chance of mistakes any time you exchange information such as usernames or domain names, the faster response time because the communication is live and the fact that you don't need to stay on the chat constantly - you are able to do something else while the agent investigates the issue in question. What's more, you can be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone costs that you will need to pay in case you're calling to a different country.
Live Chat Support in Shared Website Hosting
We provide a live chat support service for all Linux shared website hosting packages
that we offer and we're able to support you with almost everything live. In case you don't have an account with us yet, we will be able to give you more info about the plans to help you to select the most suitable plan. If you are a current customer, we're able to assist you with any billing or general matter as well as with plenty of common technical problems, such as an email address installation in a desktop e-mail client. If you can't give us a call for some reason or you're in some country where we do not have a local telephone number, the live chat is the best way to contact us. Needless to say, some troubles require more time to examine and test, therefore you will need to open a ticket to our technicians, still, we can save you time and assist you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all of our potential and current customers. In case you are looking for a new hosting account, you can chat in real time to one of our agents and get more information about our Linux semi-dedicated hosting packages
so as to pick the perfect plan for your sites. In case you already have an account with us, we will support you timely with general, billing and 1st level techissues. Although in some cases you will have to open a ticket because there are problems that cannot be resolved through a live chat, we will be able to assist you with various basic jobs, for instance setting up an e-mail account in an email client or forwarding one domain name to another one. Thus, you will get timely assistance and you'll save a long time.