If you’ve ordered a hosting plan and you’ve got some enquiries with regards to a specific function/feature, or if you’ve experienced some problem and you require help, you should be able to touch base with the respective support team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because the most efficient way to solve an issue most often is to use a ticket. This kind of correspondence renders the responses exchanged by both parties simple to follow and allows the customer care staff representatives to escalate the case in case, for instance, a server admin needs to interfere. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will need to have no less than two separate accounts to get in touch with the tech support team and to actually administer the hosting space. Non-stop switching from one account to another might often be a drag, not to mention the fact that it takes lots of time for the majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Shared Website Hosting
In contrast to what you may find with a lot of other web hosting providers, the trouble ticket system that we’re using with our Linux shared website hosting packages is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t need to remember several user names and passwords, since you’ll be able to manage both your tickets and the hosting account itself from one single place. So, in case you’ve got a query or come across a difficulty, you can contact our customer service staff members instantaneously. Our system features a clever search mechanism. This goes to say that even if you’ve opened an abundance of tickets through the years, you’ll be able to find the one that you need easily. In addition, you can read knowledge base suggestions for solving common complications.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything from a single place, which is why we’ve implemented a support ticket system into the custom Hepsia Control Panel, which is available with each semi-dedicated server plan. This will permit you to manage the correspondence with our customer care team along with your content, which suggests that you will not have to memorize an additional sign-in name for a different admin dashboard. You will be able to send a new ticket or to track the status of an old one with less than several clicks of the mouse while you’re browsing the content within your semi-dedicated account. Furthermore, you can go through older tickets using a clever search function or check relevant FAQ articles with solutions to commonly met difficulties. The integrated ticketing system is strictly monitored 24-7 with the maximum ticket response time being just 1 hour, so there will always be someone to help you.