Client Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be dealt with within maximum sixty minutes after the support ticket or email was received. If your issue requires further assistance from an administrator, we will direct the support ticket or the e–mail to the person in charge, right away then leave a comment to let you know that more time will be needed for discovering a solution. If you order our Administration Services package, all of the server management tasks included there will be carried out whenever you decide.
An Excellent Help Desk Service
- We’ll be available to you 24/7 to answer any inquiries that you may have related to our Site Control Panel and any of the apps that we have installed for your convenience on the dedicated web hosting server. If you also require assistance with server management procedures, you can take a glimpse at our Administration Services package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting services, plus troubleshooting and installation services.
An Intuitive Help Section
We have provided our Site Control Panel with an exhaustive knowledge base, which features in–depth explanations of its features and functions. Besides, we have created exhaustive video tutorials that will further reveal to you how to carry out a certain task or troubleshoot a typically encountered problem. All the help articles and the tutorial video clips are readily reachable from every Site Control Panel section through the Help and Videos buttons situated in the upper right corner.